FAQs

How do I place an order on Horology Haven?

To place an order on Horology Haven, simply browse through our collection, select the desired watch, and click on the “Add to Cart” button. Once you have added all the items you wish to purchase, proceed to the checkout page and follow the instructions to complete your order.

How much does shipping cost?

Shipping costs depend on the destination and the shipping method chosen. You can find detailed information about shipping fees in our Shipping Policy section on the website. Shipping fees may be subject to change, so please review the latest information during checkout.

Are your products genuine? Can I verify them at an official store?

Our products are not officially verified as authentic at the store. However, our goal is to provide everyone with access to high-quality products at an affordable price. Our products are replicas that closely resemble the quality of genuine items. In fact, some aspects of our products may even surpass those of authentic ones, such as water and dust resistance. The differences are not easily discernible to the naked eye and would require the expertise of a high-level specialist and several hours of comparison with the original product to identify.

Can I change the shipping address after placing an order?

Unfortunately, we cannot guarantee changes to the shipping address once an order has been placed. Please ensure that the shipping address provided during checkout is accurate and complete. If you need to make any changes, please contact our customer support team as soon as possible, and we will assist you based on the order status.

Do you offer international shipping?

Yes, we offer international shipping to many countries. During the checkout process, you will be able to select your country for shipping. Please note that international shipping may be subject to customs duties and taxes, which are the responsibility of the buyer.

What if I’m not satisfied with the product?

Depending on the condition of each order, we are committed to providing the highest level of customer satisfaction. If you receive the product and are not satisfied with it, simply let us know about its condition, and we will always offer the best possible solution for you.

Are there any import duties or taxes for international orders?

Import duties, taxes, and customs fees may be applicable for international orders. These charges are determined by the customs authorities in your country and are the responsibility of the recipient. Please check with your local customs office for more information regarding any potential additional charges.

Do you offer standard shipping options for international orders?

Currently, we only accept expendited shipping for international orders through reputable carriers such as FedEx, UPS, and others. This is to ensure that the orders reach international customers without any damage or loss. We are still exploring options for more affordable shipping solutions for these orders. You can find updated shipping fees in our Shipping Policy or during the checkout process when making a purchase.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment platforms. Choose the payment option that is most convenient for you during the checkout process.

Do you store my payment information?

As part of our commitment to customer security, we do not store your payment information. All payment details are securely processed in real-time through our payment partners. This ensures that your sensitive information remains protected and reduces the risk of unauthorized access.

Will I receive an invoice for my purchase?

Yes, you will receive an invoice for your purchase. Once your order is confirmed, we will send you an email containing the invoice details. You can also access and download your invoice from your account dashboard on our website.

How long does it take to process my order?

Most orders are processed within 1-3 business days. However, processing times may be longer during peak periods or if there are any issues with your order.

What is your return policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may return the item within a specified return period. Please refer to our Returns & Exchanges policy for detailed instructions and requirements regarding returns, including eligible return timeframes and any associated fees.

How do I initiate a return?

To initiate a return, please contact our customer service team. They will guide you through the return process and provide you with the necessary instructions and return shipping information. Make sure to carefully follow the provided instructions to ensure a smooth return experience.

How can I contact your customer support team?

You can contact our customer support team by emailing us at [email protected] or by using the contact form on our website. We strive to respond to all inquiries within 24-48 hours.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier’s website.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Can I make changes to my order after it has been placed?

Once an order has been placed and confirmed, it is challenging to make changes to it. However, if you need to modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if your order has not yet been processed or shipped.

Will I be refunded for my return?

Once your return is received and inspected, we will process your refund according to our refund policy. The refund will be issued to your original payment method. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.